Communication Skills Certificate Track

The Communication Skills Certificate Track is designed for those individuals who would like to increase awareness and understanding of when both effective and ineffective communications are occurring between individuals, and also within and among groups. Individuals will learn how to optimize effective communications and learn to develop and hone existing skills to increase effectiveness as communicators both in and out of the workplace. Participants in this track will explore personal communication preferences, how to build rapport with others and communicate in personal and group positions, and strategies for difficult discussions, as well as conflict resolution skills. The track consists of five core classes plus one elective.  Participants who apply to the track must complete all coursework within three years of their application date.

To begin this track, complete the enrollment form located at the bottom of this page. Please begin enrolling in your courses at any time at www.training.unc.edu. Participants enrolled in certificate tracks will be updated about any changes and upcoming classes that may help fulfill their requirements.

Participants in the Communication Skills certificate track are asked to complete the following five core classes. Courses may be taken in any order. All courses are offered annually, but may not be offered on every Program Guide.

• Building Rapport
• It Takes All Types: Intro to the Myers-Briggs
• Conflict Resolution Skills for the Workplace
• Transformative Conversations
• Emotional Intelligence in the Workplace/Emotional Intelligence for Leaders

In addition to the five core courses, participants are asked to choose one elective from the Training and Development Program Guide to complete their certificate track. With the electives, participants are able to tailor learning to best meet their particular interests and situations. Courses that will count toward the Communication Skills Certificate Track electives include, but are not limited to, the items listed below. If you would like to take a course from the Program Guide other than what is listed below to fulfill the elective requirement in this competency, please contact the Communication Skills Track Advisor.

• Anger Management
• Ethics in the Workplace
• Interaction Management
• Providing Effective Feedback
• MBTI and the Workplace

Contact Holly Tiemann (962-9682) for questions regarding this certificate track.