Customer Service Certificate Track

Making a commitment to deliver excellent customer service is the goal of all participants enrolled in this track. Customers may include our own staff, faculty, students, as well as alumni and community partners. The Customer Service certificate track identifies courses that build skills and knowledge to provide excellent customer service on the job. There are five required courses with no electives in the track. Participants who apply to the track must complete all coursework within three years of their application date.

To begin this track, complete the enrollment form located at the bottom of this page. Please begin enrolling in your courses at any time at www.training.unc.edu. Participants enrolled in certificate tracks will be updated about any changes and upcoming classes that may help fulfill their requirements.

Participants in the Customer Service certificate track are asked to complete the following five core classes. Courses may be taken in any order. All courses are offered at least once annually, but may not be offered on every Program Guide.

• Customer Service Skills
• Diversity in the Workplace
• Influencing and Negotiating Effectively
• Conflict Resolution for the Workplace
• Teamwork in a Diverse Workplace

In addition to the five core courses, participants are asked to choose two electives from the Training & Development Program Guide to complete their certificate track. With the electives, participants are able to tailor learning to best meet their particular interests and situations. Courses that will count toward the Customer Service certificate track electives include, but are not limited to, the items listed below. If you would like to take a course from the Program Guide other than those listed below to fulfill the elective requirement, contact the Customer Service track advisor.

• Building Rapport
• Effective Decision-Making
• MBTI in the Workplace
• Mindfulness Based Stress Reduction
• Notary Public
• Working with Perplexing People

Contact Robin Morris at 962-9681 for questions regarding this certificate track.