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September 2017

Notary Public Certification

Wednesday, September 27, 2017 @ 8:15 am - 4:30 pm
1501-A&B, 104 Airport Dr.
Chapel Hill, NC 27599 United States
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Course Number: BE5000 This course prepares participants to be commissioned in the state of North Carolina as a Notary Public, and it includes specific instruction as to: requirements and qualifications for this office; General powers and limitations of the office; oaths and affirmations; depositions and affidavits; taking acknowledgements; and performing verifications and proofs. This class is sponsored and funded by the UNC Employee Forum. Qualifications for becoming a notary include: 1. Be a high school graduate or equivalent 2. Complete all…

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Customer Service Excellence

Thursday, September 28, 2017 @ 8:30 am - 12:30 pm
1501-A&B, 104 Airport Dr.
Chapel Hill, NC 27599 United States
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Course Number: PD0012 Working with customers can be difficult, frustrating, and exhausting, but it can also be interesting, challenging, and rewarding.  This workshop will cover techniques that will improve the experience customers have with your organization, and will also provide skills to help customer service providers enjoy what they do. Workshop Objectives: Describe the importance of customer service. Apply techniques that enhance the customer’s experience. Practice strategies to handle difficult customers. Cope with anger and other emotions that make it…

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