Help
If you have questions about your benefits plans options or would like assistance with the enrollment process, help is available! See below for the contact information that best matches your help topic or drop by our walk-in office hours for in-person help on Fridays during the open enrollment period, Sept. 30 – Oct. 25, 2024.
For step-by-step instructions for using the two portals in ConnectCarolina to make your benefits selections, see the How to Enroll webpage.
How can we help you?
See below for the contact information to get the help you are looking for.
State Eligibility & Enrollment Support Center
For help with the State Enrollment Portal and
questions about health insurance with the
State Health Plan and tobacco attestation
Phone | 855-859-0966
Hours | Monday-Friday, 8 a.m.-10 p.m.
Saturday, 8 a.m.-5 p.m.
UNC System Benefits Service Center
For help with the UNC System Enrollment Portal and
questions about dental, vision and other
UNC System and/or NC Flex plans
Phone | 833-862-1490
Hours | Monday-Friday, 8 a.m.-5 p.m.
Be sure to make a note of your case number for your records.
Help Options for Open Enrollment
Hear from UNC’s Senior Director of Benefits, Leave Administration and Total WellBeing Joe Williams about help options for completing your open enrollment for 2025. Follow along with the help options video transcript.
Need more help? Visit our walk-in hours!
10 a.m. to 2 p.m. on Fridays during open enrollment
Administrative Office Building (AOB), 104 Airport Drive, Chapel Hill, NC 27599
Where do I go? Upon arrival at the AOB, enter the ground floor and use the entrance on the right. The Office of Human Resources (OHR) is on the right as you enter the building. A UNC Benefits Consultant will be on site to assist you with your open enrollment.
Where do I park? Get a temporary parking pass from OHR’s main desk (AOB, first floor, suite 1500) to park in the visitor spaces in front of the building.
Take note!
On Friday, Oct. 25, all help centers close several hours before the Open Enrollment period ends at 11:59 p.m.
Please plan accordingly if you would the option of receiving assistance with your enrollment.
Open enrollment information applies only to UNC-Chapel Hill benefits-eligible permanent employees:
permanent full- and part-time SHRA, EHRA Non-Faculty and Faculty working a minimum of 20 hours a week. Temporary employees working 30 hours or more per week may be eligible to enroll in the State Health Plan’s High Deductible Health Plan; eligible temporary employees will be notified by a UNC Benefits email.
Learn more about benefits eligibility.