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Conflict Management Skills for the Workplace

Wednesday, June 19, 2019 @ 8:30 am - 12:30 pm

Course Number: IC0800

Conflict can be a source of anxiety and pain or an opportunity for growth and development. The management of conflict (not its avoidance) is absolutely essential for innovation, diversity, healthy team performance, and organizational effectiveness. This interactive class presents a variety of skills and approaches that can be used in different situations where conflicts arise.

These skills are appropriate for addressing issues between peers, between managers and direct reports, and with customers. You will identify behavioral styles, perceptions, and tools for managing and dealing with conflict. Emphasis will be placed on effective communication skills that help both you and the other person focus on collaborative solutions.

All UNC-Chapel Hill faculty and staff are invited to register for and attend the various courses offered by the Office of Human Resources Organization and Professional Development team.

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To register for courses:

  1. Visit: connectcarolina.unc.edu
  2. Log in: Your onyen + password
  3. Choose: Self Service
  4. Click: My Training
  5. Click: Request Training Enrollment
  6. Search by: Course Name


Wednesday, June 19, 2019
8:30 am - 12:30 pm
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AOB 1501-A
104 Airport Drive
Chapel Hill, NC 27599 United States
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UNC Organization & Professional Development