Customer Service Skills
Friday, July 19, 2019 @ 8:30 am - 12:30 pm
Course Number: BE2000
Effective customer service, both external and internal, is critical to the success of the University. UNC customers include internal and external faculty and staff, students, parents, alumni, and community partners. This program introduces skills needed to enhance customer relations, deliver top quality service, handle difficult customers, and say “no” without inflaming the customer.
As a result of this seminar, you will be able to recognize the importance of customer service in retaining customers as well as in building and maintaining relationships; understand the needs of customers and empathize with them; understand difficult customers; project a professional image with customers over the phone and in person; handle challenging service-oriented situations; apologize skillfully; solve customer problems and other related customer service issues.
All UNC-Chapel Hill faculty and staff are invited to register for and attend the various courses offered by the Office of Human Resources Organization and Professional Development team.View Full Course Catalog
To register for courses:
- Visit: connectcarolina.unc.edu
- Log in: Your onyen + password
- Choose: Self Service
- Click: My Training
- Click: Request Training Enrollment
- Search by: Course Name