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Customer Service Skills

Tuesday, September 17, 2019 @ 8:30 am - 12:30 pm

Course Number: BE2000

Effective customer service, both external and internal, is critical to the success of the University. UNC customers include internal and external faculty and staff, students, parents, alumni, and community partners. This program introduces skills needed to enhance customer relations, deliver top quality service, handle difficult customers, and say “no” without inflaming the customer.

As a result of this seminar, you will be able to recognize the importance of customer service in retaining customers as well as in building and maintaining relationships; understand the needs of customers and empathize with them; understand difficult customers; project a professional image with customers over the phone and in person; handle challenging service-oriented situations; apologize skillfully; solve customer problems and other related customer service issues.


All UNC-Chapel Hill faculty and staff are invited to register for and attend the various courses offered by the Office of Human Resources Organization and Professional Development team.

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To register for courses:

  1. Visit: connectcarolina.unc.edu
  2. Log in: Your onyen + password
  3. Choose: Self Service
  4. Click: My Training
  5. Click: Request Training Enrollment
  6. Search by: Course Name

Details

Date:
Tuesday, September 17, 2019
Time:
8:30 am - 12:30 pm
Event Categories:
,
Event Tags:

Venue

AOB 1501-A
104 Airport Drive
Chapel Hill, NC 27599 United States
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Organizer

UNC Organization & Professional Development
Phone:
919-962-2550
Email:
training_development@unc.edu
Website:
hr.unc.edu/training