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UNC Organization & Professional Development

919-962-2550||hr.unc.edu/training

November 2019

Introduction to Situational Leadership

Thursday, November 14, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
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Course Number: SM5600 Sometimes leaders feel like they are speaking a different language than those they are leading. Situational Leadership II®, as developed by Kenneth Blanchard, provides a common language for managers and employees. Learning how to align goals and diagnose development levels will provide information for leaders to adapt their leadership styles. Partnering for performance will help teams and individuals to grow and become competent and committed contributors. All UNC-Chapel Hill faculty and staff are invited to register for and…

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December 2019

Customer Service Skills

Tuesday, December 3, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
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Course Number: BE2000 Effective customer service, both external and internal, is critical to the success of the University. UNC customers include internal and external faculty and staff, students, parents, alumni, and community partners. This program introduces skills needed to enhance customer relations, deliver top quality service, handle difficult customers, and say “no” without inflaming the customer. As a result of this seminar, you will be able to recognize the importance of customer service in retaining customers as well as in…

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Communication Essentials

Wednesday, December 4, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
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Course Number: IC1700 Communication is part of your everyday life, yet the chances are that you have never examined what makes communication more or less effective. From practical conversations with co-workers to how you present yourself to supervisors and customers, learning communication skills is essential to succeeding in the workplace. This class will provide an introduction to key fundamental skills and attitudes that enable you to stay in dialogue even when it is challenging. You will improve your skills at clarifying…

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How To Be More Engaged at Work: Webinar

Wednesday, December 4, 2019 @ 1:00 pm - 2:00 pm

Course Number: PD0015 There is a difference in being motivated and being engaged in the workplace. Sure, you may be motivated to come to work each day for the paycheck, but are you truly engaged in what you are doing? Stars tend to be internally motivated to begin with, but put that motivation together with truly being engaged in what you do and you have the formula for capturing the most “prizes” the organization has to offer—the most interesting work, the…

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Emotional Intelligence: Webinar

Tuesday, December 10, 2019 @ 2:00 pm - 3:00 pm

Course Number: PD0021 Implementing discipline over our emotional life is difficult and requires lifelong practice. Being able to choose to act or respond in a particular manner is preferable to re-acting on a consistent basis, yet it is difficult. Enhancing emotional intelligence improves our ability to master our emotional functioning. High emotional intelligence can improve our communications with all others, enhance our perception of satisfaction with ourselves and our lives and increase our productiveness overall. Workshop Objectives: Describe the difference between…

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Presentations with Pizzazz

Thursday, December 12, 2019 @ 8:30 am - 11:30 am
AOB 1501-D, 104 Airport Drive
Chapel Hill, 27516 United States
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Course Number: BE1500 Do your PowerPoint presentations look like they are from 1996? Do you find that your visual aids don’t actually aid in the retention of information from your presentation? In our visually-driven, modern society, presenters need to make sure their presentation slides not only keep up with current design but also use theories such as neuroscience, color theory and cognitive processing to enhance the learning experience. You don’t need to be a graphic designer to design engaging presentations. Participants…

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Running Effective Meetings

Thursday, December 12, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
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Course Number: BE3000 If you lead meetings in your current role, then this class is designed for you! Poorly led meetings are cited as one of the biggest time wasters and de-motivators of our work lives. Participants will learn when to call a meeting, how to prepare for a meeting and how to keep meetings brief and productive. Strategies for using tools such as agendas, minutes and ground rules to maximize productivity will be presented. Participants will also learn tips for…

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