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UNC Organization & Professional Development

919-962-2550||hr.unc.edu/training

July 2019

Valuable Presentation Skills (Day 1 of 2)

Thursday, July 18, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: IC1300 NOTE: This class is a prerequisite for Train the Trainer Imagine delivering a presentation with ease, success, and enjoyment. Yes, but... Where do you begin? How do you clearly communicate your message? How can you address nervousness? This course provides practical tools to handle these questions and many others. Upon completing this program, participants will be able to prepare a presentation by identifying clear goals and objectives, research and organize content effectively; gain tools to effectively interact with…

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Customer Service Skills

Friday, July 19, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: BE2000 Effective customer service, both external and internal, is critical to the success of the University. UNC customers include internal and external faculty and staff, students, parents, alumni, and community partners. This program introduces skills needed to enhance customer relations, deliver top quality service, handle difficult customers, and say “no” without inflaming the customer. As a result of this seminar, you will be able to recognize the importance of customer service in retaining customers as well as in building…

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Valuable Presentation Skills (Day 2 of 2)

Thursday, July 25, 2019 @ 8:30 am - 4:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: IC1300 NOTE: This class is a prerequisite for Train the Trainer Imagine delivering a presentation with ease, success, and enjoyment. Yes, but... Where do you begin? How do you clearly communicate your message? How can you address nervousness? This course provides practical tools to handle these questions and many others. Upon completing this program, participants will be able to prepare a presentation by identifying clear goals and objectives, research and organize content effectively; gain tools to effectively interact with…

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Where are you going? Goal Setting for Personal & Professional Success: Webinar

Tuesday, July 30, 2019 @ 11:00 am - 12:00 pm

Course Number: PD0018 Goal setting gives you long-term vision and short-term motivation. The process of setting goals allows you to choose where you want to go in your personal life as well as your professional career. A life without goals is like a road trip without a map. By knowing exactly what you want to achieve, you are less likely to get lost, and you will be happier and less frustrated along the way. Workshop Objectives: Define what goals mean to…

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Bringing Out the Best In Others: Webinar

Wednesday, July 31, 2019 @ 9:00 am - 10:00 am

Course Numer: PD0023 Whether in your personal or your professional life are you the kind of person that brings out the best in others? Do people shine around you, or do they tend to withdraw, hesitant to show their best? Some people seem to have a knack for challenging, motivating and inspiring their friends, family members and coworkers. In this workshop, you will learn how to do your part to make sure others are at their best around you. Workshop…

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August 2019

Moving from Peer to Manager

Thursday, August 1, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: SM5100 When you are a peer and have a good relationship with your co-workers, everything can move along and peak performance can be attained. However, when one peer gets tapped to be the manager or supervisor, all relationships must change. Transitions like this are challenging in ideal situations, but making changes within reporting relationships, even when the change is anticipated, can test a team’s flexibility. Participants will learn about the process of moving from peer to manager and what…

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Effective Communication: Webinar

Tuesday, August 6, 2019 @ 10:00 am - 11:00 am

Course Number: PD0014 Why is interpersonal communication important? Personal success depends on our ability to communicate. Effective human relations depend on our communication skills. Overall, interpersonal communication skills are necessary for understanding and for action. This workshop explores interpersonal skills and techniques necessary for successful interactions. Workshop Objectives: Identify the characteristics of poor communication Describe your experience with people who do not communicate well Identify the characteristics of effective communication Describe your experience with people you consider excellent communicators Describe the…

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Introduction to Situational Leadership

Thursday, August 8, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: SM5600 Sometimes leaders feel like they are speaking a different language than those they are leading. Situational Leadership II®, as developed by Kenneth Blanchard, provides a common language for managers and employees. Learning how to align goals and diagnose development levels will provide information for leaders to adapt their leadership styles. Partnering for performance will help teams and individuals to grow and become competent and committed contributors. All UNC-Chapel Hill faculty and staff are invited to register for and…

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Time Management Tools: To Do Lists, Calendars & More

Thursday, August 8, 2019 @ 2:00 pm - 3:00 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: PD0031 It seems that more than ever, people are living busy, chaotic lives that often leave them feeling overwhelmed and out of control. Between work, parental responsibilities, community involvement, exercise, hobbies, friendships, family responsibilities and more, sometimes it feels as if keeping track of it all is just impossible. Fortunately, there are many tools available to help people gain control, though sometimes sorting through what’s available can add what seems like even more chaos to life. Smartphones, day planners,…

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Conflict Management Skills for the Workplace

Tuesday, August 13, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: IC0800 Conflict can be a source of anxiety and pain or an opportunity for growth and development. The management of conflict (not its avoidance) is absolutely essential for innovation, diversity, healthy team performance, and organizational effectiveness. This interactive class presents a variety of skills and approaches that can be used in different situations where conflicts arise. These skills are appropriate for addressing issues between peers, between managers and direct reports, and with customers. You will identify behavioral styles, perceptions,…

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Friendly Persuasion: How To Get The Things You Want and Need

Thursday, August 15, 2019 @ 12:00 pm - 1:00 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: PD0028 While it’s true that some people are intuitively good at persuading others, for most of us the most reliable path to success lies in knowing what we want to achieve and systematically deciding how we want to go about achieving it. Persuasion is a skill that everyone in the organization uses to accomplish goals. Used effectively, persuasion can lead to solutions that work in everyone’s best interest. This workshop will provide you with communication techniques to get the…

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Being Accountable in Work and Life: Webinar

Tuesday, August 20, 2019 @ 9:00 am - 10:00 am

Course Number: PD0026 In work and life, successful people avoid making excuses, and instead take responsibility for their actions. “It’s not my fault,” and “I can’t believe they did this to me” exemplify that type of thinking that holds people back. We all think that way sometimes, and the key is to catch ourselves, look in the mirror, and turn that thinking around. This workshop defines what it means to be accountable, and offers some tips to help people build accountability…

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It Takes All Types: Intro to MBTI

Wednesday, August 21, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: IC0900 Coworker behaviors, which are different from yours, may seem surprising or confusing at times. You might question their actions and even wonder at times about your own motives. Why do we do some of the things we do? This interactive class uses the Myers-Briggs Type Indicator (MBTI) to help examine preferred patterns of behaviors in the workplace so that we can better appreciate the diversity of our coworkers. You will learn the strengths and challenges of different personality…

Find out more »

September 2019

Using Reason to Resolve Conflict: Webinar

Wednesday, September 11, 2019 @ 11:00 am - 12:00 pm

Course Number: PD0025 Whether they take place in the workplace or in one’s personal life, conflicts are inevitable; however, that does not mean that they must always be damaging. When emotions are understood and reason is used to handle conflict, the result can actually be strengthened relationships rather than damaged ones. This workshop discusses how you can replace pure emotion with rational decision-making when dealing with conflict. Workshop Objectives: Identify the potential outcomes of conflict: Describe what happens when conflict is…

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Presentations with Pizzazz

Thursday, September 12, 2019 @ 8:30 am - 11:30 am
AOB 1501-D, 104 Airport Drive
Chapel Hill, 27516 United States
+ Google Map

Course Number: BE1500 Do your PowerPoint presentations look like they are from 1996? Do you find that your visual aids don’t actually aid in the retention of information from your presentation? In our visually-driven, modern society, presenters need to make sure their presentation slides not only keep up with current design but also use theories such as neuroscience, color theory and cognitive processing to enhance the learning experience. You don’t need to be a graphic designer to design engaging presentations. Participants…

Find out more »

Customer Service Skills

Tuesday, September 17, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: BE2000 Effective customer service, both external and internal, is critical to the success of the University. UNC customers include internal and external faculty and staff, students, parents, alumni, and community partners. This program introduces skills needed to enhance customer relations, deliver top quality service, handle difficult customers, and say “no” without inflaming the customer. As a result of this seminar, you will be able to recognize the importance of customer service in retaining customers as well as in…

Find out more »

Working Through Mistakes: Webinar

Tuesday, September 24, 2019 @ 12:00 pm - 1:00 pm

“Oops” moments happen everyday. At times they are public, unavoidable and have real consequences. In the workplace, errors should be viewed as a process in which the objective is to learn from your mistakes so that they cannot hinder your future performance at work or in life. This workshop will define the next steps once a mistake is made and demonstrate that these inevitable moments can be seen as an event and not an adjective or descriptor of things to…

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How to Deal with a Difficult Person

Wednesday, September 25, 2019 @ 1:30 am - 2:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: PD0006 At one time or another, we have all dealt with a difficult person. Whether they are hard to communicate with, acting defensive or just handling a situation inappropriately, interactions with difficult people can affect our confidence, mood and focus. Learning to recognize and cope with common difficult behaviors in ourselves and others can help make difficult encounters much more manageable. Workshop Objectives: Identify common “difficult” behaviors Describe what motivates most difficult behaviors Identify distinctions between passive, aggressive and…

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October 2019

Managing Your Emotions in the Workplace: Webinar

Tuesday, October 1, 2019 @ 3:00 pm - 4:00 pm

Course Number: PD0007 Everyone experiences emotions at work. We get frustrated with bosses giving more work when they don’t understand how much work we already have. We get upset with coworkers who don’t do their jobs, so we cannot do ours. We get angry with irate customers who don’t realize we are only trying to help. We worry about an uncertain future. But with all these emotions, most people don’t think they have anything to do with how they are feeling.…

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Managing Anger at Home and at Work

Thursday, October 3, 2019 @ 9:00 am - 10:00 am
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Problems with anger management can result in performance issues at work, relationship issues at home and even health problems. This course will address the fundamentals of managing anger through exercises, discussion and development of a personal anger-management plan. Workshop Objectives: Understand the purpose of anger and what triggers it Describe ways of monitoring anger Describe strategies for managing anger Identify resources available for continued work on anger management All UNC-Chapel Hill faculty and staff are invited to register for and…

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Valuable Presentation Skills (Day 1 of 2)

Thursday, October 10, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: IC1300 NOTE: This class is a prerequisite for Train the Trainer Imagine delivering a presentation with ease, success, and enjoyment. Yes, but... Where do you begin? How do you clearly communicate your message? How can you address nervousness? This course provides practical tools to handle these questions and many others. Upon completing this program, participants will be able to prepare a presentation by identifying clear goals and objectives, research and organize content effectively; gain tools to effectively interact with…

Find out more »

Cutting Through The Clutter: Webinar

Wednesday, October 16, 2019 @ 11:00 am - 12:00 pm

Course Number: PD0027 Most people have no idea how much their clutter affects them. It can   affect their productivity, their self- esteem, their social life and even their weight! People who live with excess clutter say they can’t find the energy to begin to clear it. They constantly feel tired and overwhelmed. When surrounded by clutter, it is impossible to focus or have clarity about life. In this workshop, you will learn that clutter is not the result of sloppiness,…

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Communication Essentials

Wednesday, October 16, 2019 @ 12:30 pm - 4:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: IC1700 Communication is part of your everyday life, yet the chances are that you have never examined what makes communication more or less effective. From practical conversations with co-workers to how you present yourself to supervisors and customers, learning communication skills is essential to succeeding in the workplace. This class will provide an introduction to key fundamental skills and attitudes that enable you to stay in dialogue even when it is challenging. You will improve your skills at clarifying…

Find out more »

Valuable Presentation Skills (Day 2 of 2)

Thursday, October 17, 2019 @ 8:30 am - 4:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: IC1300 NOTE: This class is a prerequisite for Train the Trainer Imagine delivering a presentation with ease, success, and enjoyment. Yes, but... Where do you begin? How do you clearly communicate your message? How can you address nervousness? This course provides practical tools to handle these questions and many others. Upon completing this program, participants will be able to prepare a presentation by identifying clear goals and objectives, research and organize content effectively; gain tools to effectively interact with…

Find out more »

Initiating Difficult Conversations: Webinar

Tuesday, October 22, 2019 @ 12:00 pm - 1:00 pm

Course Number: PD0019 There are conversations in which the stakes are high: asking for a raise, ending a relationship, giving a critical performance review, confronting disrespectful behavior, apologizing or disagreeing within a group. This workshop is about developing the skills to initiate the conversations which most people find difficult, unpleasant and generally avoid. You will learn the practical skills involved in framing a problem without blame or defensiveness and how to keep the conversation productive. Workshop Objectives: Describe why arguing never…

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It Takes All Types: Intro to MBTI

Tuesday, October 29, 2019 @ 12:30 pm - 4:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: IC0900 Coworker behaviors, which are different from yours, may seem surprising or confusing at times. You might question their actions and even wonder at times about your own motives. Why do we do some of the things we do? This interactive class uses the Myers-Briggs Type Indicator (MBTI) to help examine preferred patterns of behaviors in the workplace so that we can better appreciate the diversity of our coworkers. You will learn the strengths and challenges of different personality…

Find out more »

Running Effective Meetings

Thursday, October 31, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: BE3000 If you lead meetings in your current role, then this class is designed for you! Poorly led meetings are cited as one of the biggest time wasters and de-motivators of our work lives. Participants will learn when to call a meeting, how to prepare for a meeting and how to keep meetings brief and productive. Strategies for using tools such as agendas, minutes and ground rules to maximize productivity will be presented. Participants will also learn tips for…

Find out more »

November 2019

How to Deal with a Difficult Person: Webinar

Thursday, November 7, 2019 @ 12:00 pm - 1:00 pm

Course Number: PD0029 At one time or another, we have all dealt with a difficult person. Whether they are hard to communicate with, acting defensive or just handling a situation inappropriately, interactions with difficult people can affect our confidence, mood and focus. Learning to recognize and cope with common difficult behaviors in ourselves and others can help make difficult encounters much more manageable. Workshop Objectives: Identify common “difficult” behaviors Describe what motivates most difficult behaviors Identify distinctions between passive, aggressive and…

Find out more »

Moving from Peer to Manager

Wednesday, November 13, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: SM5100 When you are a peer and have a good relationship with your co-workers, everything can move along and peak performance can be attained. However, when one peer gets tapped to be the manager or supervisor, all relationships must change. Transitions like this are challenging in ideal situations, but making changes within reporting relationships, even when the change is anticipated, can test a team’s flexibility. Participants will learn about the process of moving from peer to manager and what…

Find out more »

Being Part of a Multi-Generational Team: Webinar

Wednesday, November 13, 2019 @ 3:00 pm - 4:00 pm

Course Number: PD0022 For the first time in history, there is the possibility that an organization can have four distinct generations in the workforce. While we need to be careful not to make too many generalizations about different age groups, it is helpful to categorize some aspects of each group’s behavior, needs and working styles to promote working relationships built on mutual understanding. This session will provide each participant with the understanding of the different working styles, preferences and how each…

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Introduction to Situational Leadership

Thursday, November 14, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: SM5600 Sometimes leaders feel like they are speaking a different language than those they are leading. Situational Leadership II®, as developed by Kenneth Blanchard, provides a common language for managers and employees. Learning how to align goals and diagnose development levels will provide information for leaders to adapt their leadership styles. Partnering for performance will help teams and individuals to grow and become competent and committed contributors. All UNC-Chapel Hill faculty and staff are invited to register for and…

Find out more »

December 2019

Customer Service Skills

Tuesday, December 3, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: BE2000 Effective customer service, both external and internal, is critical to the success of the University. UNC customers include internal and external faculty and staff, students, parents, alumni, and community partners. This program introduces skills needed to enhance customer relations, deliver top quality service, handle difficult customers, and say “no” without inflaming the customer. As a result of this seminar, you will be able to recognize the importance of customer service in retaining customers as well as in…

Find out more »

Communication Essentials

Wednesday, December 4, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: IC1700 Communication is part of your everyday life, yet the chances are that you have never examined what makes communication more or less effective. From practical conversations with co-workers to how you present yourself to supervisors and customers, learning communication skills is essential to succeeding in the workplace. This class will provide an introduction to key fundamental skills and attitudes that enable you to stay in dialogue even when it is challenging. You will improve your skills at clarifying…

Find out more »

How To Be More Engaged at Work: Webinar

Wednesday, December 4, 2019 @ 1:00 pm - 2:00 pm

Course Number: PD0015 There is a difference in being motivated and being engaged in the workplace. Sure, you may be motivated to come to work each day for the paycheck, but are you truly engaged in what you are doing? Stars tend to be internally motivated to begin with, but put that motivation together with truly being engaged in what you do and you have the formula for capturing the most “prizes” the organization has to offer—the most interesting work, the…

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Emotional Intelligence: Webinar

Tuesday, December 10, 2019 @ 2:00 pm - 3:00 pm

Course Number: PD0021 Implementing discipline over our emotional life is difficult and requires lifelong practice. Being able to choose to act or respond in a particular manner is preferable to re-acting on a consistent basis, yet it is difficult. Enhancing emotional intelligence improves our ability to master our emotional functioning. High emotional intelligence can improve our communications with all others, enhance our perception of satisfaction with ourselves and our lives and increase our productiveness overall. Workshop Objectives: Describe the difference between…

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Presentations with Pizzazz

Thursday, December 12, 2019 @ 8:30 am - 11:30 am
AOB 1501-D, 104 Airport Drive
Chapel Hill, 27516 United States
+ Google Map

Course Number: BE1500 Do your PowerPoint presentations look like they are from 1996? Do you find that your visual aids don’t actually aid in the retention of information from your presentation? In our visually-driven, modern society, presenters need to make sure their presentation slides not only keep up with current design but also use theories such as neuroscience, color theory and cognitive processing to enhance the learning experience. You don’t need to be a graphic designer to design engaging presentations. Participants…

Find out more »

Running Effective Meetings

Thursday, December 12, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: BE3000 If you lead meetings in your current role, then this class is designed for you! Poorly led meetings are cited as one of the biggest time wasters and de-motivators of our work lives. Participants will learn when to call a meeting, how to prepare for a meeting and how to keep meetings brief and productive. Strategies for using tools such as agendas, minutes and ground rules to maximize productivity will be presented. Participants will also learn tips for…

Find out more »
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