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UNC Organization & Professional Development

919-962-2550||hr.unc.edu/training

February 2019

How to Deal with a Difficult Person

Tuesday, February 26, 2019 @ 9:00 am - 10:00 am
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
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Course Number: PD0006 At one time or another, we have all dealt with a difficult person. Whether they are hard to communicate with, acting defensive or just handling a situation inappropriately, interactions with difficult people can affect our confidence, mood and focus. Learning to recognize and cope with common difficult behaviors in ourselves and others can help make difficult encounters much more manageable. Workshop Objectives: Identify common “difficult” behaviors Describe what motivates most difficult behaviors Identify distinctions between passive, aggressive and…

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Conflict Management Skills for the Workplace

Wednesday, February 27, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States

Course Number: IC0800 Conflict can be a source of anxiety and pain or an opportunity for growth and development. The management of conflict (not its avoidance) is absolutely essential for innovation, diversity, healthy team performance, and organizational effectiveness. This interactive class presents a variety of skills and approaches that can be used in different situations where conflicts arise. These skills are appropriate for addressing issues between peers, between managers and direct reports, and with customers. You will identify behavioral styles, perceptions,…

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Introduction to Situational Leadership

Thursday, February 28, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
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Course Number: SM5600 Sometimes leaders feel like they are speaking a different language than those they are leading. Situational Leadership II®, as developed by Kenneth Blanchard, provides a common language for managers and employees. Learning how to align goals and diagnose development levels will provide information for leaders to adapt their leadership styles. Partnering for performance will help teams and individuals to grow and become competent and committed contributors.

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March 2019

Delivering Customer Service Excellence

Tuesday, March 5, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
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Course Number: PD0012 Working with customers can be difficult, frustrating, and exhausting, but it can also be interesting, challenging, and rewarding.  This workshop will cover techniques that will improve the experience customers have with your organization, and will also provide skills to help customer service providers enjoy what they do. Workshop Objectives: Describe the importance of customer service. Apply techniques that enhance the customer’s experience. Practice strategies to handle difficult customers. Cope with anger and other emotions that make it difficult…

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Building Trust: Webinar

Wednesday, March 6, 2019 @ 11:00 am - 12:00 pm

Course Number: PD0004 Trust is an essential component of successful relationships both at work and in one’s personal life. By establishing yourself as a person in whom others can put their trust, you can position yourself for greater personal happiness and professional success. Earning trust can take time and is not always easy, however. This workshop will describe several practices that help people build personal trust and credibility. Workshop Objectives: Describe trust as a long-term strategy Identify the difference between trust…

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Managing Interactions with Your Employees

Tuesday, March 12, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
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Course Number: SM0101 Whether you’re managing people, projects, or tasks, workplace conversations can sometimes be challenging. You may be asked to lead individuals and teams, adapt to restructured organizations, assume more responsibility with fewer resources, and address the work-related needs of a diverse workforce. This interactive workshop will help you develop skills for communicating with fellow employees about any topic, regardless of your title in the organization. You will learn and practice techniques and tools for setting expectations, building commitment, coaching…

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The Art of Business Writing (2-Day Course)

Tuesday, March 12, 2019 @ 8:30 am - 11:00 am
|Recurring Event (See all)

An event every 2 days that begins at 8:30am, repeating until March 14, 2019

AOB 1501-C, 104 Airport Drive
Chapel Hill, NC 27599 United States
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Course Number: BE1600 When the words ‘business’ and ‘writing’ come together, the word ‘art’ probably does not come to mind. Business Writing, however, is an art. It takes skill, technique, and even a sprinkling of virtuosity to write well for business. Good business writing covers a spectrum of abilities—ranging from having fundamental writing skills, a flair for the written word that can engage most readers, and the ability to convey complex ideas and technical information to a targeted audience. The Art…

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Time Management Tools: To Do Lists, Calendars and More – Webinar

Wednesday, March 13, 2019 @ 12:00 pm - 1:00 pm

Course Number: PD0009 Work, family and personal life responsibilities can feel overwhelming, and it sometimes seems as if a 24-hour day simply isn’t long enough to get everything done. Unfortunately, no one has yet found a way to add a 25th hour to the day, so we are all forced to do the best with the time we have. By following the principles discussed in this workshop, you may still never get everything done, but you should feel more in control…

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The Art of Business Writing (2-Day Course)

Thursday, March 14, 2019 @ 8:30 am - 11:00 am
|Recurring Event (See all)

An event every 2 days that begins at 8:30am, repeating until March 14, 2019

AOB 1501-C, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: BE1600 When the words ‘business’ and ‘writing’ come together, the word ‘art’ probably does not come to mind. Business Writing, however, is an art. It takes skill, technique, and even a sprinkling of virtuosity to write well for business. Good business writing covers a spectrum of abilities—ranging from having fundamental writing skills, a flair for the written word that can engage most readers, and the ability to convey complex ideas and technical information to a targeted audience. The Art…

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How to Receive Criticism and Make it Work For You: Webinar

Wednesday, March 20, 2019 @ 2:00 pm - 3:00 pm

Receiving criticism is an important and valuable skill. To achieve success in any endeavor we must be able to tolerate critical feedback and learn from it. However, receiving criticism is difficult for most people. Upon receiving criticism, we feel vulnerable, become defensive, and thereby miss opportunities to benefit from feedback. This workshop will help you explore why we become defensive, deliver tips for knowing when your “hot button” has been pushed and how to accept and integrate useful criticism. The…

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Presentations with Pizzazz

Thursday, March 21, 2019 @ 8:30 am - 11:30 am
AOB 1501-D, 104 Airport Drive
Chapel Hill, 27516 United States
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Course Number: BE1500 Do your PowerPoint presentations look like they are from 1996? Do you find that your visual aides don’t actually aid in the retention of information from your presentation? In our visually-driven, modern society, presenters need to make sure their presentation slides not only keep up with current design but also use theories such as neuroscience, color theory and cognitive processing to enhance the learning experience. You don’t need to be a graphic designer to design engaging presentations. Participants…

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Overcoming Team Dysfunctions

Tuesday, March 26, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
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Course Number: LD2000 Note: The class is appropriate for team leaders, team members, and whole teams. Comprised of individuals brought together for a specific purpose, teams face a variety of challenges. How does your team perform Is it prepared to invest the time and energy required to be a successful team Great teams don t happen by accident; they take form through good intentions, deliberate effort and persistent collaboration. Fully functional teams develop trust, manage conflict, generate commitment, instill accountability and…

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Managing Your Emotions in the Workplace: Webinar

Tuesday, March 26, 2019 @ 2:00 pm - 3:00 pm

Course Number: PD0007 Everyone experiences emotions at work. We get frustrated with bosses giving more work when they don’t understand how much work we already have. We get upset with coworkers who don’t do their jobs, so we cannot do ours. We get angry with irate customers who don’t realize we are only trying to help. We worry about an uncertain future. But with all these emotions, most people don’t think they have anything to do with how they are feeling.…

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April 2019

Where Are You Going? Goal Settings for Personal and Professional Success: Webinar

Tuesday, April 2, 2019 @ 9:00 am - 10:00 am

Course Number: PD0018 Goal setting gives you long-term vision and short-term motivation. The process of setting goals allows you to choose where you want to go in your personal life as well as your professional career. A life without goals is like a road trip without a map. By knowing exactly what you want to achieve, you are less likely to get lost, and you will be happier and less frustrated along the way. Workshop Objectives: Define what goals mean to…

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Coaching Skills

Wednesday, April 3, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: LD0500 Coaching is a way of helping others learn how to help themselves to achieve results, by deepening their learning and improving their performance. Although anyone may attend, the course will focus on the manager’s support of employee development without removing the employee’s responsibility to help themselves and be held accountable. Coaching emphasizes building strengths and minimizing weaknesses; adversity is reframed as a challenge. Participants will gain a working understanding of coaching, learn key coaching skills, enhance self-awareness and…

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Moving From Peer to Manager

Wednesday, April 17, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: SM5100 When you are a peer and have a good relationship with your co-workers, everything can move along and peak performance can be attained. However, when one peer gets tapped to be the manager or supervisor, all relationships must change. Transitions like this are challenging in ideal situations, but making changes within reporting relationships, even when the change is anticipated, can test a team’s flexibility. Participants will learn about the process of moving from peer to manager and…

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Emotional Intelligence

Tuesday, April 23, 2019 @ 11:00 am - 12:00 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: PD0016 Implementing discipline over our emotional life is difficult and requires lifelong practice. Being able to choose to act or respond in a particular manner is preferable to re-acting on a consistent basis, yet it is difficult. Enhancing emotional intelligence improves our ability to master our emotional functioning. High emotional intelligence can improve our communications with all others, enhance our perception of satisfaction with ourselves and our lives and increase our productiveness overall. Workshop Objectives: Describe the difference between…

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Effective Decision Making

Wednesday, April 24, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: SM0200 Every action you take (or avoid) is the consequence of a decision; yet the process for arriving at the decision is often not well understood. The end result may be evaluated more than the process of how it was reached, which leaves us unable to change the outcome in the future. In this class you will explore formal decision making processes, as well as the obstacles and biases that can impede your ability to think more clearly. The…

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Introduction to Situational Leadership

Thursday, April 25, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: SM5600 Sometimes leaders feel like they are speaking a different language than those they are leading. Situational Leadership II®, as developed by Kenneth Blanchard, provides a common language for managers and employees. Learning how to align goals and diagnose development levels will provide information for leaders to adapt their leadership styles. Partnering for performance will help teams and individuals to grow and become competent and committed contributors.

Find out more »

May 2019

Change Management

Wednesday, May 1, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: SM4301 When you are faced with change in the workplace, do you reflexively see it as a negative to avoid or as a challenge to be met? What strategies could you use to help find the opportunities that are hidden within change situations? The subtitle of this interactive workshop is “Thriving in Changing Times.” We will look at our assumptions about change in the workplace and will learn specific approaches to help us thrive in a changing environment. Through…

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Using Reason to Resolve Conflict: Webinar

Tuesday, May 7, 2019 @ 11:00 am - 12:00 pm

Course Number: PD0025 Whether they take place in the workplace or in one’s personal life, conflicts are inevitable; however, that does not mean that they must always be damaging. When emotions are understood and reason is used to handle conflict, the result can actually be strengthened relationships rather than damaged ones. This workshop discusses how you can replace pure emotion with rational decision-making when dealing with conflict. Workshop Objectives: Identify the potential outcomes of conflict: Describe what happens when conflict is…

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Stress Management

Wednesday, May 8, 2019 @ 8:30 am - 11:00 am
AOB 1501-C, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: LD1800 Life at work is naturally full of challenges that can lead to headaches, sleep disturbances, anxiety, and high blood pressure. Stress management and mindfulness teach you the skills to relax naturally and to stay focused on healthy responses. You will be introduced to a variety of practices for increased resourcefulness and resilience, such as noticing your thoughts without judgment, breathing through your emotions, and gentle stretching for home and office. You get to choose which collection of tools…

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Emotional Intelligence: Webinar

Thursday, May 9, 2019 @ 1:00 pm - 2:00 pm

Course Number: PD0021 Implementing discipline over our emotional life is difficult and requires lifelong practice. Being able to choose to act or respond in a particular manner is preferable to re-acting on a consistent basis, yet it is difficult. Enhancing emotional intelligence improves our ability to master our emotional functioning. High emotional intelligence can improve our communications with all others, enhance our perception of satisfaction with ourselves and our lives and increase our productiveness overall. Workshop Objectives: Describe the difference between…

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June 2019

Initiating Difficult Conversations: Webinar

Tuesday, June 4, 2019 @ 12:00 pm - 1:00 pm

Course Number: PD0019 There are conversations in which the stakes are high: asking for a raise, ending a relationship, giving a critical performance review, confronting disrespectful behavior, apologizing or disagreeing within a group. This workshop is about developing the skills to initiate the conversations which most people find difficult, unpleasant and generally avoid. You will learn the practical skills involved in framing a problem without blame or defensiveness and how to keep the conversation productive. Workshop Objectives: Describe why arguing never…

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Customer Service Skills

Wednesday, June 5, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: BE2000 Effective customer service, both external and internal, is critical to the success of the University. UNC customers include internal and external faculty and staff, students, parents, alumni, and community partners. This program introduces skills needed to enhance customer relations, deliver top quality service, handle difficult customers, and say “no” without inflaming the customer. As a result of this seminar, you will be able to recognize the importance of customer service in retaining customers as well as in building…

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Developing Creativity: Webinar

Wednesday, June 5, 2019 @ 3:00 pm - 4:00 pm

Course Number: PD0024 In today’s increasingly competitive business climate, there is a need for continuous innovation and value-added solutions. Individuals and organizations alike are discovering that new ideas have become the global currency of the future. Unfortunately, though, as adults, we often limit our thinking and problem solving to fit known patterns and solutions by creating boundaries around our problems and circumstances. Enhancing our creativity can help us break through these boundaries. Workshop Objectives: Identify the basics of creativity and innovation…

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Influence and Motivation

Wednesday, June 12, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: SM5700 Learning how to ethically influence colleagues in the workplace is an essential leadership skill, regardless of your job title. Influence can be used to communicate a vision, align workers’ efforts, and build commitment. Your position in the organization may not be enough to rely on, and external motivators may not be effective in the long run. Attempts at influence can become a learning experience for you and others. This interactive workshop will help you clarify the influence tactics…

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Overcoming Procrastination: Webinar

Wednesday, June 12, 2019 @ 9:00 am - 10:00 am

Course Number: PD0008 Procrastination is rampant in today’s business world. Sure, it’s easy to blame others for your inability to get things done—demanding bosses, or coworkers who interrupt you for help. But be honest, how often is it your own fault? Are you simply putting off doing what will still be in your in-box tomorrow? Do you make statements such as: “I don’t have time to do it,” “It makes sense to do the smaller tasks first to get them out…

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How to Deal with a Difficult Person

Thursday, June 13, 2019 @ 10:00 am - 11:00 am
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: PD0006 At one time or another, we have all dealt with a difficult person. Whether they are hard to communicate with, acting defensive or just handling a situation inappropriately, interactions with difficult people can affect our confidence, mood and focus. Learning to recognize and cope with common difficult behaviors in ourselves and others can help make difficult encounters much more manageable. Workshop Objectives: Identify common “difficult” behaviors Describe what motivates most difficult behaviors Identify distinctions between passive, aggressive and…

Find out more »

Conflict Management Skills for the Workplace

Wednesday, June 19, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: IC0800 Conflict can be a source of anxiety and pain or an opportunity for growth and development. The management of conflict (not its avoidance) is absolutely essential for innovation, diversity, healthy team performance, and organizational effectiveness. This interactive class presents a variety of skills and approaches that can be used in different situations where conflicts arise. These skills are appropriate for addressing issues between peers, between managers and direct reports, and with customers. You will identify behavioral styles, perceptions,…

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Communication Essentials

Wednesday, June 26, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
+ Google Map

Course Number: IC1700 Communication is part of your everyday life, yet the chances are that you have never examined what makes communication more or less effective. From practical conversations with co-workers to how you present yourself to supervisors and customers, learning communication skills is essential to succeeding in the workplace. This class will provide an introduction to key fundamental skills and attitudes that enable you to stay in dialogue even when it is challenging. You will improve your skills at clarifying…

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