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UNC Organization & Professional Development

919-962-2550||hr.unc.edu/training

May 2019

Change Management

Wednesday, May 1, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
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Course Number: SM4301 When you are faced with change in the workplace, do you reflexively see it as a negative to avoid or as a challenge to be met? What strategies could you use to help find the opportunities that are hidden within change situations? The subtitle of this interactive workshop is “Thriving in Changing Times.” We will look at our assumptions about change in the workplace and will learn specific approaches to help us thrive in a changing environment. Through…

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Using Reason to Resolve Conflict: Webinar

Tuesday, May 7, 2019 @ 11:00 am - 12:00 pm

Course Number: PD0025 Whether they take place in the workplace or in one’s personal life, conflicts are inevitable; however, that does not mean that they must always be damaging. When emotions are understood and reason is used to handle conflict, the result can actually be strengthened relationships rather than damaged ones. This workshop discusses how you can replace pure emotion with rational decision-making when dealing with conflict. Workshop Objectives: Identify the potential outcomes of conflict: Describe what happens when conflict is…

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Stress Management

Wednesday, May 8, 2019 @ 8:30 am - 11:00 am
AOB 1501-C, 104 Airport Drive
Chapel Hill, NC 27599 United States
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Course Number: LD1800 Life at work is naturally full of challenges that can lead to headaches, sleep disturbances, anxiety, and high blood pressure. Stress management and mindfulness teach you the skills to relax naturally and to stay focused on healthy responses. You will be introduced to a variety of practices for increased resourcefulness and resilience, such as noticing your thoughts without judgment, breathing through your emotions, and gentle stretching for home and office. You get to choose which collection of tools…

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Emotional Intelligence: Webinar

Thursday, May 9, 2019 @ 1:00 pm - 2:00 pm

Course Number: PD0021 Implementing discipline over our emotional life is difficult and requires lifelong practice. Being able to choose to act or respond in a particular manner is preferable to re-acting on a consistent basis, yet it is difficult. Enhancing emotional intelligence improves our ability to master our emotional functioning. High emotional intelligence can improve our communications with all others, enhance our perception of satisfaction with ourselves and our lives and increase our productiveness overall. Workshop Objectives: Describe the difference between…

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June 2019

Initiating Difficult Conversations: Webinar

Tuesday, June 4, 2019 @ 12:00 pm - 1:00 pm

Course Number: PD0019 There are conversations in which the stakes are high: asking for a raise, ending a relationship, giving a critical performance review, confronting disrespectful behavior, apologizing or disagreeing within a group. This workshop is about developing the skills to initiate the conversations which most people find difficult, unpleasant and generally avoid. You will learn the practical skills involved in framing a problem without blame or defensiveness and how to keep the conversation productive. Workshop Objectives: Describe why arguing never…

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Customer Service Skills

Wednesday, June 5, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
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Course Number: BE2000 Effective customer service, both external and internal, is critical to the success of the University. UNC customers include internal and external faculty and staff, students, parents, alumni, and community partners. This program introduces skills needed to enhance customer relations, deliver top quality service, handle difficult customers, and say “no” without inflaming the customer. As a result of this seminar, you will be able to recognize the importance of customer service in retaining customers as well as in building…

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Developing Creativity: Webinar

Wednesday, June 5, 2019 @ 3:00 pm - 4:00 pm

Course Number: PD0024 In today’s increasingly competitive business climate, there is a need for continuous innovation and value-added solutions. Individuals and organizations alike are discovering that new ideas have become the global currency of the future. Unfortunately, though, as adults, we often limit our thinking and problem solving to fit known patterns and solutions by creating boundaries around our problems and circumstances. Enhancing our creativity can help us break through these boundaries. Workshop Objectives: Identify the basics of creativity and innovation…

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Influence and Motivation

Wednesday, June 12, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
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Course Number: SM5700 Learning how to ethically influence colleagues in the workplace is an essential leadership skill, regardless of your job title. Influence can be used to communicate a vision, align workers’ efforts, and build commitment. Your position in the organization may not be enough to rely on, and external motivators may not be effective in the long run. Attempts at influence can become a learning experience for you and others. This interactive workshop will help you clarify the influence tactics…

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Overcoming Procrastination: Webinar

Wednesday, June 12, 2019 @ 9:00 am - 10:00 am

Course Number: PD0008 Procrastination is rampant in today’s business world. Sure, it’s easy to blame others for your inability to get things done—demanding bosses, or coworkers who interrupt you for help. But be honest, how often is it your own fault? Are you simply putting off doing what will still be in your in-box tomorrow? Do you make statements such as: “I don’t have time to do it,” “It makes sense to do the smaller tasks first to get them out…

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How to Deal with a Difficult Person

Thursday, June 13, 2019 @ 10:00 am - 11:00 am
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
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Course Number: PD0006 At one time or another, we have all dealt with a difficult person. Whether they are hard to communicate with, acting defensive or just handling a situation inappropriately, interactions with difficult people can affect our confidence, mood and focus. Learning to recognize and cope with common difficult behaviors in ourselves and others can help make difficult encounters much more manageable. Workshop Objectives: Identify common “difficult” behaviors Describe what motivates most difficult behaviors Identify distinctions between passive, aggressive and…

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Conflict Management Skills for the Workplace

Wednesday, June 19, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
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Course Number: IC0800 Conflict can be a source of anxiety and pain or an opportunity for growth and development. The management of conflict (not its avoidance) is absolutely essential for innovation, diversity, healthy team performance, and organizational effectiveness. This interactive class presents a variety of skills and approaches that can be used in different situations where conflicts arise. These skills are appropriate for addressing issues between peers, between managers and direct reports, and with customers. You will identify behavioral styles, perceptions,…

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Communication Essentials

Wednesday, June 26, 2019 @ 8:30 am - 12:30 pm
AOB 1501-A, 104 Airport Drive
Chapel Hill, NC 27599 United States
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Course Number: IC1700 Communication is part of your everyday life, yet the chances are that you have never examined what makes communication more or less effective. From practical conversations with co-workers to how you present yourself to supervisors and customers, learning communication skills is essential to succeeding in the workplace. This class will provide an introduction to key fundamental skills and attitudes that enable you to stay in dialogue even when it is challenging. You will improve your skills at clarifying…

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