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Employee Assistance Program (EAP)

From financial pressures to workplace stress and family issues, life can be challenging. If you need help, the UNC-Chapel Hill Employee Assistance Program (EAP) is available.

The EAP is a confidential counseling and resource program that is designed to help University employees and their families deal with both personal and work-related concerns.

All permanent employees and their dependents are eligible. The benefit is also available to former employees for up to six months after leaving the University. The EAP is a free service to eligible employees.

Trained counselors are available by phone 24 hours a days, seven days a week through the University’s EAP offered by GuidanceResources. You or your family members may call the EAP at anytime. Call GuidanceResources toll-free 24 hours a day at 877-314-5841.

GuidanceResources EAP Service (24 hours a day):
877-314-5841
Online resources at www.guidanceresources.com

  • At the home page, click “I am a first-time user”
  • At the top of the next page, enter the Organization Web ID TARHEELS and complete the remainder of the boxes with your desired username and password and other requested information
  • On subsequent visits, use the username and password you established on your first visit to access resources
  • App available as GuidanceResources Now with web ID TARHEELS

EAP Counselors can help with:

  • Family issues, including marriage/partner tension, divorce and parenting concerns
  • Depression and anxiety
  • Workplace concerns, including communication with co-workers and other job stress issues
  • Grieving the loss of a loved one
  • Managing change and personal stress
  • Alcohol and drug dependency issues
  • Financial concerns
  • Fear and anger associated with health problems
  • Domestic violence

Services offered by the EAP:

  • On-campus employee assessments
  • Telephone assessments
  • Crisis and Risk Assessment
  • Self Assessment Tools
  • Supervisory/managerial training and consultations
  • Online resources

GuidanceResources EAP Service (24 hours a day):
877-314-5841
Online resources at www.guidanceresources.com

  • At the home page, click “I am a first-time user”
  • At the top of the next page, enter the Organization Web ID TARHEELS and complete the remainder of the boxes with your desired username and password and other requested information
  • On subsequent visits, use the username and password you established on your first visit to access resources