Employee Assistance Program (EAP)

Eligibility

All permanent employees* and members of their household are eligible to receive three free counseling sessions per concern**, per year, for as many concerns as needed. From stress management to grief and beyond, support is available for 24/7 support over the phone and online:

• By phone | Call 877-314-5841 to schedule a time with a referred provider or to request to speak with someone immediately if experiencing a crisis.
• Online | Make an appointment through GuidanceConnect at guidanceresources.com with a username and password or register with Web ID: TARHEELS.

These benefits remain available to former employees for up to six months after leaving the University.

*Critical Incident Stress Management Services are available to all employees impacted by a traumatic incident that is sudden, random or unexpected and outside of the usual daily experiences. Incidents include natural disaster, sudden death, fatal accident, an act of violence or other event that may have a powerful impact on the workplace.

**If additional counseling services are needed for the same concern: Please use your NC State Health Plan insurance to find an in-network provider with the Find a Doctor tool or the State Health Plan’s behavioral health provider partner Headway, which features one-click appointment booking and search filters to find the best provider for you.

How GuidanceResources^® can help

GuidanceResources^® master level specialists are available by phone 24 hours a day, seven days a week, to provide assessments, counseling and referrals. You and any member of your household can call anytime at 877-314-5841.

GuidanceResources^® Confidential No-Cost Counselors can help with:

• Fear and anger
• Domestic violence
• Financial concerns
• Alcohol and drug dependency issues
• Grief, loss and other life adjustments
• Anxiety, depression, stress or other mental concerns
• Pressure of getting life back to normal after a traumatic event
• Relationship/marital conflicts, including divorce and parenting concerns
• Workplace concerns, including communication with co-workers and other job stress

Additional Services Available